This website is operated by Girl Meets Dress Rental. Throughout the site, the terms “we”, “us” and “our” refer to Girl Meets Dress Rental. Girl Meets Dress Rental offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of this website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” AND "The Rental Agreement"), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Renter is responsible for ensuring they're aware of the latest terms and conditions published on our website.

By placing an order with us of any sort automatically binds you to the terms & conditions described here.

1. Basic Rental Rules

The legally binding contract agreed to when you purchase a rental with us is the Girl Meets Dress Rental Agreement/Terms of Service as outlined on this page.

We, Girl Meets Dress Rentals, rent out our garment/s as stated in the invoice/rental confirmation/contract for a set period of time, to the Renter who is also listed on this agreement on the following terms & conditions.

When you hire from Girl Meets Dress Rentals, you are purchasing the right to wear one of our garments during your agreed rental period; this is stated both on your confirmation email and in our system. 

We agree to deliver the garment ordered including the specified size, colour, and design, on the date that you have requested, at the address noted in the order, or have it available for pick up at our Karaka, Auckland studio.

To place a booking with us, you the renter must provide all of the following information: NZ phone number, NZ home address & email address. Overseas information will not be accepted. Further Identification (Driver’s licence or passport) may be requested by us for larger value orders.

The garment rental is for a set duration that has been agreed on by both you and us (Girl Meets Dress Rentals). It must also align with the date selection instructions as outlined on our website. Following the expiry of the agreed rental period, your right to have the item is removed immediately. You agree to return the garment correctly, by the rental expiration date (the last date of your rental period). If the item is not returned by the due date stated in the terms and conditions, you will be accountable for late fees/loss of income or theft.

Girl Meets Dress Rentals is the legal owner of all rental items at all times, you are simply 'borrowing'. Therefore, all rental items MUST be returned, and on time.

The Renter acknowledges that in any breach of the rules stated in the terms & conditions, Girl Meets Dress Rentals has the ability to seek compensation as further outlined in the full rental agreement.

All prices listed on our site are in New Zealand Dollars (NZD).

If you are under 18 years of age, your parent or legal guardian must agree to this contract.

2. Rental Fees

Rental fees are listed on the website in $NZD. The shipping charges are calculated at checkout and will be listed for you.

By submitting your order, you agree to authorise us to charge your selected payment method for the rental fee, shipping.

Rentals cannot be booked or held prior to payment. We do not hold items prior to payment being received.

3. Garment Arrival Time

We only ship on weekdays during work hours. This is as per NZ Posts network which does not operate on weekends, unless Saturday delivery is selected at checkout.

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For weekend orders, we ship on Tuesdays & Wednesdays at the latest. We will contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

If you are needing your garment during the day or the days prior before your event (e.g., you are travelling early to your event), please choose your date of travel as your rental start date or the day prior for events during the day. We do not offer refunds if the garment does not arrive prior if we are not notified of such circumstances.

Extended rentals (5-6 days) can be booked for extra special events for extra security & to receive the item early!

All Friday/Weekend hires must be placed by Wednesday 3 PM. Orders placed after this time are made at the renter's own risk of late arrival. We must be notified when placing an order after this time using Saturday delivery.

Pick-ups are notified the day prior to their rental start date via an automatic email—please respond to this with your preferred collection time.

4. Rental Date Selection

All renters must follow the guidelines for date selection as described here.All return dates MUST be working days only.

Orders are NOT confirmed unless date selection instructions have been followed.

Renters who do not select working days as return dates are subject to having their rentals cancelled or late fees should this interfere with turnaround times for another customer’s rental.

Extended rentals may be selected for extra security and longer rental periods!If you select extended rental, this is for a rental 5 days or over and up to 6 days.

Therefore, your rental period can be up to 6 days from the first date of your rental period.

5. Item Descriptions & Cleaning Procedures

Item Descriptions

Items with flaws or imperfections that we know about will have these listed in the "garment condition" description on their product page. No refunds will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. Feel free to ask for photos of described imperfections.

Label size and recommended sizings are separate from one another. Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend as the actual fit of the garment. We are not liable if this description is not entirely accurate for you.

Please remember we are a garment rental company; therefore, our garments should not be expected to be in brand new condition and general wear will be present. However, importantly we acknowledge they must be in wearable condition with minimal damage/staining. There will always be an element of wear to these garments.

We do our best to make note of any significant wear and tear in garment condition descriptions. Cleaning and repairs are always done to the best of our ability, but changes to the garment's condition can always occur between booking and your rental. We will contact you in the event of significant condition changes or attach notes inside the garment for minor changes.

Cleaning Procedures

All items are cleaned thoroughly by us between rentals.

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide.

Depending on care labels, garments are either machine washed in wash bags, cold soaked, or air-dressed. Stain removal techniques are also used when appropriate.

We also have an on-site steam iron machine which is used to iron all garments.

Garments should be expected to have minimal staining; we aim to list any minor permanent marks in garment conditions. However, a garment's condition can change with each rental; this is subject to change. We will aim to notify you of any new non-minor staining to the exterior of garments.

If the stain damage to the rental requires dry cleaning, you are liable to pay this within 24 hours of your fee being invoiced to you. The rental will not be prepared and sent out to the next customer until this fee is paid. Should we have to cancel the next customer's rental because of late paying or the duration of the cleaning interferes with the next customers booked in rental dates, you will also be liable to pay the cancellation fee. Dry cleaning fees are $29-$32 plus an extra $10 on each charge for the inconvenience and delay.

6. Item care/damages/irreparable damages

You agree the name the order is placed under is legally responsible for the item in the case that issues arise. You are responsible for the garment from when it arrives to you (delivery scan) or is collected, until it arrives back to us.

You agree to treat our garment(s) with care so that unnecessary damage/staining or loss of the garment do not occur.

You will be held accountable and required to pay compensation for any damage or staining that occurs during your rental. This includes theft, fire damage, staining, pulls, tears, loss of item, irreparable damage resulting in replacement costs, etc.

Should a garment be irreparable, stolen or damaged beyond rentability due to damage sustained during your rental, you authorise Girl Meets Dress Rental to charge you up to 150% of the retail price (RRP). Compensation for damaged garments includes covering any loss of income for future bookings which are impacted. This includes other customers who no longer wish to rent the garment due to condition change. Compensation also includes any alterations we have performed, import taxes, and shipping costs. If the item is unable to be replaced, we will still require these same costs.

Replacement costs are required to the full value of the dress, depreciation is not relevant when the damage sustained results in a garment requiring complete replacement.

We do allow renters to travel with our garments, including overseas if their rental dates are selected to cover their entire trip. However, renters MUST NOT travel with our garments inside checked-in luggage. Our garments must be kept with the renter in carry-ons. This is to ensure the safety of our garment.

Renters are strictly not to alter, modify or attach anything to our garments. This includes temporary modifications, pinning, excess tape use, removing hanging ribbons. The item must remain as delivered.

The applicable damage compensation will be determined fairly at the discretion of Girl Meets Dress Rental based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage, how much it will cost to repair/clean or replace, and any future rental income loss.

Should cleaning be first attempted to fix damages/staining, this must be covered by the renter in full, even if the attempts to clean/repairs are not successful. Repairs/cleaning of the garment will only be to satisfaction if the garment can be returned to its prior condition. This is at our discretion to determine.

You agree that if you receive a garment damaged and the damages were not made by you, to contact us immediately upon receiving photos as soon as the garment is received. Should renters NOT do this immediately, they may be subject to pay compensation for these damages upon return of the garment.

Should a garment's condition be altered due to damage, but only to a degree we think it can still be rented at a discounted rate, we will require damage compensation. This will often occur when we are unable to replace a garment. This amount will be decided upon based on the degree of damage, the rental price reduction required & any loss of income.

Compensation for damages can be paid using direct card payment.

When renters pay compensation to replace garments or the full RRP, the garment will be sent to them to keep.

Not following instructions outlined by us, in the rental agreement, rental return or rental instructions also makes you liable to any compensation deemed necessary. This includes things such as posting an item on your own postage, using drop boxes, failing to abide by garment care instructions, altering garments, cleaning garments, etc. In doing so, you authorise us to charge for repair costs, replacement costs AND/OR loss of income compensation.

7. Issues upon receiving the rental

We offer refunds for items that are received damaged or stained beyond wearability, provided that we are notified immediately. The garment must be returned within 24 hours of being received and remain unworn.

If you choose to wear an item to your event or keep a rental for longer than 24 hours after receiving it, you are considered to have accepted the garment in its condition and waive the right to a refund.

Partial refunds may be offered if a garment is received in a wearable but with an unlisted flaw beyond the scope of normal/expected rental wear. Please contact us immediately upon receiving if your garment comes with a minor defect or stain that we have not pre-listed. We will assess the situation and determine compensation that is suitable.

There are no other circumstances where correctly delivered/collected rentals will be refunded.

REFUNDS & CREDITS ARE NOT OFFERED (AS FURTHER DESCRIBED BELOW) FOR:

Change of mind, simply not liking the garment on or choosing to not wear the garment.

Fit/sizing related issues.

Details about garments which are already predescribed.

When rentals have already been shipped or packed for pick up.

Flaws which have been described or are within 'expected' rental garment condition.

Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date.

If we are unable to facilitate a try on of the garment prior to your event date.

For further information on when refunds/credits are not offered, please refer to our refund/cancellation policy.

Try-ons are also available at our Karaka, Auckland Studio to assist with this.

Shipping/pickup information

I am a pick up!

Pick-ups will be contacted via a pick-up email containing all collection details. Pick-up emails are sent the working day prior to their rental start period. Pick-up emails can sort to spam folders on occasion, please monitor these.

Please book extended rentals in the case you need to pick up a garment early.

Pick-ups are required to return garments via drop-off to the same address they were collected from on their return date.

You agree you will not send a picked-up rental back in your own return bag. You also agree you will not send an item back on a normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days.

How do we ship?

All parcels are shipped through NZPost as the carrier. NZPost’s network only functions on weekdays—unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based on the details inputted at checkout.

Garments are typically posted 2-3 working days prior to your rental start period. Unless in the circumstances of a late order. For Friday/Weekend orders we typically ship on Tuesdays & Wednesdays. This allows at least 2 days of an overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags.

We offer same-day posting for late orders placed before 2pm, orders placed after this time will be shipped the following day.

Renters must monitor their parcels closely and contact NZPost urgently should issues arise.

Shipping options:

Overnight courier shipping: NZPost overnight courier is estimated to be overnight, but not guaranteed. This service is subject to shipping delays that may affect the item's ability to meet this estimate. Although the majority of parcels make their overnight targets.

Rural shipping: Rural courier is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Saturday delivery: If an order is placed after 2pm on Wednesday for the current week/weekend & your event date is Saturday, we strongly advise selecting Saturday delivery as your shipping option. Late orders that select Saturday delivery tags are still made at the renter’s own risk. Saturday delivery is not available for rural addresses.

Renters who incorrectly select pick-up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double-check this on your order confirmation.

Please note we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost. We have a 4 - 6 day automatic block either-side of all rentals to allow for extra secure turn-around times. However, if delays are extensive or previous renters do not post their items back on time there is always a slight risk.

Steps to contact NZ Post

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.

Shipping delays do occur. If your item has been delayed, please contact NZPost/Courier Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).

We ask that receivers contact NZ Post for issues as this is the item’s postal carrier and we unfortunately have no control over delays. When contacting NZ Post, depot pick-ups can usually be arranged if the item has reached your local depot.

We want to advise that often when items say their last scan is at the outward depot (East Tamaki) that they are often not still located here. There is typically never any inward depot scan. Items usually move straight from Processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time!

We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try to assist, this does not make us liable for the communication involved.

Your item has been shipped - What's next?

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

Please take caution in redirecting your item. This will likely cause delivery delays in getting your parcel on time as the parcel will then be halted in processing & require relabelling. Should you request a redirection we are not liable if the parcel does not arrive on time.

9. Theft & Unpaid Fees

For further information on damages or how we determine the applicable compensation, please see - Item Descriptions & Cleaning Procedures.

Girl Meets Dress Rental reserves the right to take all necessary steps to recover any applicable compensation required due to a breach of the terms and conditions outlined in this rental agreement, including legal action and debt collection.

In circumstances where other rental-related fees are warranted (e.g., specialist cleaning costs, late or incorrectly made return fees, repair fees, etc.), we reserve the right to take further action when these fees are not paid by their invoiced due date.

Methods can include, but are not limited to, debt collection agencies, disputes tribunal, legal action, and public disclosure. Personal data entered when placing the order may be discreetly used to recover the garment AND/OR recover compensation through the methods previously discussed (a renter's full name is the only exception to this).

Renters are required to cover all debt collection fees. For Baycorp debt collection, this surcharge is an added 25% of the original debt owed. If an invoice, fee, or garment return is over 5 working days late/unpaid, the debt OR we have been unable to contact the renter OR we are dissatisfied with the response received, the debt will be submitted to debt collectors. Once submitted, the surcharge becomes irreversible.

Typically all late returns, loss of income, or damages invoices have a 5-day due date.

Should a customer have an outstanding debt to us & then place a new order, we reserve the right not to fulfil & cancel the new order. We also reserve the right to keep the new order's payment as compensation for the outstanding debt.

Customers who do not make payment of their debt by the required date and are therefore submitted to our debt collectors waive the right to keep the damaged item even if the debt is finally settled.

Please note any charges/fees are over and above any rental fees that have already been paid.

10. Cleaning & Repair Costs

Renters are strictly not to wash or dry clean our garments. Once we receive the item back, we will inspect it and determine the cost of cleaning, if there is any.

The majority of light staining we can remove ourselves without cost to the renter. We will determine if we can do this! This is called ‘simple cleaning’ and can be described as light staining or dirtiness that can be removed by us personally. All staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees.

If the item is stained beyond what we can easily remove ourselves or is damaged but is able to be fixed by a dry cleaner/garment repair place, the renter is required to pay extra dry-cleaning/repair costs. You are required to pay these fees immediately as they are urgent. You will be invoiced with the cost via email once this has been determined by us, our seamstress, or dry cleaners.

We reserve the right to select the dry cleaner/repair place.

Please note specialist fabrics (e.g., silks) or specific staining or staining types may result in heavier cleaning fees, as these will require specialist cleaning.

Please note: All damages or staining made before your rental will not be considered your fault and will be taken note of and listed in the garment condition description. Renters must contact us upon delivery of a garment if they believe there is an unstated/note flaw.

11. Modifications to Our Website/Service

Prices for our garments are subject to change without notice. We reserve the right at any time to modify or discontinue our services and products (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Modifications to our website and our website information are made regularly. In particular, we regularly make changes to garment condition flaws, prices, & renting guidelines.

12. Order Modifications

Orders can be modified prior to postage or pick-up. This can be either the garment itself or the rental period dates. Please contact us to request this.

We can also change shipping details upon request.

If a customer changes garments and the new garment is of a higher rental fee, this is required to be paid in order to confirm the modification. If the customer changes garments to another of a lesser rental fee, the customer will only be refunded the difference if the original dress is rebooked for the same dates.

13. Cancellations/Refunds

Our refund/cancellation policy ensures fairness for you, the customer and for us as a small business.

Please keep in mind that by placing a booking we then hold this garment’s availability from other customers for your booking. To pack or ship a garment we invest time in preparing the garment for your hire, including cleaning, garment preparation work, packaging, and organising postage.

Our cancellation policy strictly follows the guidelines set by the consumer guarantees act as further described here.

CANCELLATION POLICY:

24 hour cancellation window: We have a 24-hour cancellation policy, which starts from the time of the order. Customers must contact us within 24 hours of this time to be eligible for a full refund, minus a $5 payment processing fee, provided that the item has not been packed for postage or pick-up, or is within 3 working days of the event date.

Cancellations made 7+ days prior to the rental start date: Refund minus a $35 cancellation fee (Try on costs are nonrefundable). We are also happy to shift dates for order for no fee, as long as we are notified 7+ days prior.

Cancellations made less 7 days or less prior to the rental start date: Store credit (valid for 6 months) minus $35 cancellation fee.

Late orders: Orders are considered late if they are placed less than 3 full working days before the rental start date. No refund or store credit will be provided in the event of cancellation or failure to deliver/collect by the start date. Late orders are placed at the customer's own risk.

Exchanges: We are pleased to make modifications to the garment in an order, subject to the availability of our other garments. There is no fee for this, unless the garment you exchange has a higher rental price.

REFUNDS & CREDITS ARE NOT OFFERED (AS FURTHER DESCRIBED BELOW) FOR:

Change of mind, simply not liking the garment on or choosing to not wear the garment.

FIT/ sizing related issues.

Details about garments which are already predescribed.

When rentals have already been shipped or packed for pick-up.

Flaws which have been described or are within ‘expected’ rental garment condition.

Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date

If we are unable to facilitate a try on the garment prior to your event date.

Refunds are only provided in situations where we believe we have been at fault. This is at our discretion to assess.

14. Returns/ Return Cards/ Return bags (pick-ups)

Please ensure you return your garment correctly by the date stated on your return card. Return dates are the date the item must be posted by/ dropped back by.

We rely heavily on trusting renters to return items in time and correctly. By not doing so you are potentially affecting another renter’s garment for their special event. Returning your garment on time is equally as important as it arriving on time to you.

Please only return posted garments in our prepaid return bags to post office counters. Do not use post office drop boxes. Drop boxes will result in the parcel being sent in a letter post which takes an extended duration. Late fees will apply if returns are posted in drop boxes.

Should you lose your bag please contact us and we will email you through the shipping label to print on an A4 piece of paper and then stick to a postage bag.

Please do not ship back pick up rentals. Please contact us first if you need to ship back a pick up rental. Late fees will apply if you ship the item back for a pick up rental.

All return cards must be returned with the garment, so as to align with our sustainable approach.

15. Limitations of our Liability

Girl Meets Dress Rental holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

Girl Meets Dress Rental will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

16. Our commitment to you

We pride ourselves on our customers and absolutely love to see you in our garments! We cannot wait to see your photos! Therefore, we will do our absolute best to provide customers with the best service and their gorgeous garments! You also get 10% off your next rental!

By placing a booking with Girl Meets Dress Rental, we agree to deliver the garment booked by the rental period start date. We ensure that all products match the quality level expected of a rental garment and are cleaned and ready to wear. Significant flaws are listed in condition descriptions on product pages, or you will be contacted in the event of changes to a garment’s condition.

We are a rental company, therefore please keep in mind our garments are pre-worn and minor signs of wear are to be expected.

17. Your Obligations

Your obligations are outlined in this rental agreement. Please read it thoroughly.

Once the garment has been delivered, you are then responsible for its safety and condition. Therefore, please look after it!

We, the renter, have an obligation to, but not limited to:

Taking care of the items to the best of your ability.

Not altering or washing any garments.

Pay compensation as required by breach of the Girl Meets Dress Rental agreement as ticketed at checkout.

Return the garment correctly and on time as stated on your return card.

Any comments or speech directed or implied towards us as business or our employees will result in us requiring compensation for defamation. This includes retaliatory or false reviews.

18. Customer Care

If you have any questions, feedback, or issues with your order, please contact Girl Meets Dress Rental through one of the following contact options:

Instagram Direct Message: @Girlmeetsdressrentall

Phone: +64 211795439

We will aim to respond to your enquiry as soon as possible.

19. Termination

The obligations and liabilities of the parties incurred shall survive the termination of this agreement (the rental period) for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. Renters can only terminate the service/ agreement prior to us completing the packing or postage of your order through notifying us of cancellation.

If, in our sole judgement, you fail, we suspect that you have failed, or may intend to fail, to comply with any term or provision of this rental agreement, we may terminate the agreement. If a service is terminated prior to initiating, we will refund the party minus any outstanding debt to us.

We reserve the right to refuse service to anyone, for any reason of which we do not have to disclose, at any time. This includes: showing animosity or disrespect toward our staff, unfaithful behaviour during a previous service, failure to pay outstanding debt, etc.

Customers who are deemed to have acted disrespectfully or inappropriately towards our business or staff, including intentionally ignoring our communications, will be permanently banned. Additionally, customers who refuse to pay outstanding fees, leading us to use debt collectors, or whose actions have caused harm to us or other customers' orders will also be banned.

We reserve the right to request additional identification for any order placed. This may include providing a passport, driver’s licence, etc. Should this information not be provided upon request, we reserve the right to terminate the service.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.