Shipping/Pickup Information

I am a pick up!

Pick-ups will be contacted via a pick-up email containing all collection details. Pick-up emails are sent the working day prior to their rental start period. Pick-up emails can sort to spam folders on occasion, please monitor these.

Please book extended rentals in the case you need to pick up a garment early.

Pick-ups are required to return garments via drop-off to the same address they were collected from on their return date.

You agree you will not send a picked-up rental back in your own return bag. You also agree you will not send an item back on a normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days.

How do we ship?

All parcels are shipped through NZPost as the carrier. NZPost’s network only functions on weekdays—unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based on the details inputted at checkout.

Garments are typically posted 2-3 working days prior to your rental start period. Unless in the circumstances of a late order. For Friday/Weekend orders we typically ship on Tuesdays & Wednesdays. This allows at least 2 days of an overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags.

We offer same-day posting for late orders placed before 2pm, orders placed after this time will be shipped the following day.

Renters must monitor their parcels closely and contact NZPost urgently should issues arise.

Shipping options:

Overnight courier shipping: NZPost overnight courier is estimated to be overnight, but not guaranteed. This service is subject to shipping delays that may affect the item's ability to meet this estimate. Although the majority of parcels make their overnight targets.

Rural shipping: Rural courier is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Saturday delivery: If an order is placed after 2pm on Wednesday for the current week/weekend & your event date is Saturday, we strongly advise selecting Saturday delivery as your shipping option. Late orders that select Saturday delivery tags are still made at the renter’s own risk. Saturday delivery is not available for rural addresses.

Renters who incorrectly select pick-up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double-check this on your order confirmation.

Please note we can only do as much as the postal system allows us to.

We always ship on overnight courier, however this is subject to delays which are out of our control.

When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost.

We have a 4 - 6 day automatic block either-side of all rentals to allow for extra secure turn-around times.

However, if delays are extensive or previous renters do not post their items back on time there is always a slight risk.

Steps to contact NZ Post

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.

Shipping delays do occur. If your item has been delayed, please contact NZPost/Courier Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).

We ask that receivers contact NZ Post for issues as this is the item’s postal carrier and we unfortunately have no control over delays. When contacting NZ Post, depot pick-ups can usually be arranged if the item has reached your local depot.

We want to advise that often when items say their last scan is at the outward depot (East Tamaki) that they are often not still located here. There is typically never any inward depot scan. Items usually move straight from Processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time!

We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try to assist, this does not make us liable for the communication involved.

Your item has been shipped - What's next?

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

Please take caution in redirecting your item. This will likely cause delivery delays in getting your parcel on time as the parcel will then be halted in processing & require relabelling. Should you request a redirection we are not liable if the parcel does not arrive on time.

Orders arriving after rental start dates

Orders that do not arrive by their stated rental period start date are assessed on an individual basis by us. Please email us directly if your parcel does not arrive by your rental start date.

Should a parcel arrive after its start date, it must still be returned on time. Should a customer not return the garment on time, the customer will not be eligible for any refund.

Please note, that we do not offer refunds for orders placed after the 2 pm Wednesday postal cut-off. Thursday orders are processed immediately in our system. This means they turn 3 full working days in advance of the weekend.

We do not offer refunds for orders where postal addresses have not been declared correctly during the ordering process.

We do not offer refunds for orders where recipients have redirected the parcel in transit. Redirection will mean the parcel is pulled from processing to relabel which causes delays.

Orders that do not arrive in time due to late returns will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late so the renter will know if this applies to them and that the item is being sent late.

All orders that arrive late due to NZPost delays are not applicable for refunds of their shipping costs. NZPost does not offer postal charge refunds in this instance that parcels do not make their estimated delivery dates.

Any order which we have assessed and determined that a refund is appropriate will only have this processed once the garment is received back by us. It must be in an unworn condition and posted back correctly within 24 hours of receiving it.

By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

Returning your Garment

Postal Returns: Please only post garments in your prepaid return bags & drop them to a NZ post office counter as early as possible. Postal returns need to be completed by 4 pm at latest.

PLEASE AVOID USING LETTER POST DROP BOXES OR HANDING OFF PARCELS TO OTHERS (e.g., HALL STAFF, WORK POSTAL COLLECTION AREAS).

Pick-up Rentals: Please pack your rental inside its branded return bag with its return card. Return the bag, return card, and garment to our drop box or doorstep & contact us to let us know it's there!

Returning rentals late or incorrectly will subject you to $20 per day late fees AND/OR require you to cover the cost of the next rental should it need to be cancelled. Incorrect methods of returning rental garments include the use of:

Your own postage (Particularly economy post)

Using letter post drop boxes instead of post office counters

Offloading your return duties to a third party which results in its late return (e.g., Hall staff, workplace areas)

How late can I place an order?

Friday Rentals

When do I need to place my order by?

Same week postal orders must be sent by 3 PM every Wednesday.

Overnight courier is a target, not a guarantee.

Same day dispatch applies to orders placed before 3 PM.

Rural Courier: If you are in a rural area, additional time may be required for delivery. Please consider this when placing your order.

Key Dates:

Orders can be placed from Monday to Thursday.